Question 1

How can I contact Berghem?

Accepted Answer

You can reach Berghem through the contact form on this page, by email, by phone, or via WhatsApp for quick messages. We are also active on LinkedIn and Medium, where our team publishes security research. For security inquiries, new business, or partnership requests, the contact form is the fastest path — it routes directly to the relevant team. For existing clients or ongoing engagements, please use the dedicated channels provided by your project manager. We typically respond to inbound requests within one business day, and urgent security matters receive priority handling.

Question 2

Where are you located?

Accepted Answer

Berghem's headquarters is in São Paulo, Brazil, at Rua Paes Leme 136, Conjunto 308, Pinheiros. Our European operations run through our sister brand Berilo, based in Bergamo, Italy, at Viale Papa Giovanni XXIII 106. Both offices are staffed by permanent security engineers and research teams. You can find detailed addresses, phone numbers, and maps on this contact page. Despite these physical hubs, Berghem engages clients across the globe remotely, and our consultants regularly travel to client sites for onsite assessments and red team exercises when required by scope or security policy.

Question 3

Do you work with international clients?

Accepted Answer

Yes. Berghem works with clients across the globe — in Latin America, Europe, North America, and beyond. We deliver engagements in English, Portuguese, Spanish, and Italian, and our team is comfortable with international compliance regimes including PCI-DSS, ISO 27001, SOC 2, LGPD, GDPR, HIPAA, and the EU AI Act. Most engagements are conducted remotely using secure collaboration tools, with onsite presence when required for red team exercises, physical security assessments, or classified environments. Contracts, NDAs, and insurance can be executed under Brazilian, Italian, or other jurisdictions as appropriate.

Question 4

What response time can I expect?

Accepted Answer

We aim to respond to all inquiries submitted through the contact form within one business day, and frequently faster. For urgent incident response needs, we operate on a priority channel and can typically engage within hours — if you are responding to an active security incident, please mark the form accordingly or reach out via phone or WhatsApp. New business inquiries normally receive an initial reply from a senior consultant who will schedule a scoping call. If you don't hear back within one business day, please check your spam folder or reach us directly by email.

What mission must an attacker never be able to complete in your company?

Send a Message

Berghem

Berilo

What happens next?

Triage

Technical conversation

Proposal